REPORT ID 17973

Global Front Office BPO Services Market Size, Status and Forecast 2022

Publish Date
03-Oct-17
Pages
92
Format
Electronic (PDF)

This report studies the global Front Office BPO Services market, analyzes and researches the Front Office BPO Services development status and forecast in United States, EU, Japan, China, India and Southeast Asia. This report focuses on the top players in global market, like
    Xerox Corporation
    IBM Global Services
    Hewlett Packard Enterprise Co.
    Sitel Worldwide Corporation
    Convergys Corp.
    Williams Lea Limited
    TeleTech Holdings, Inc.
    Alliance Data Systems Corporation
    Ricoh USA, Inc.
    Atento S.A.

Market segment by Regions/Countries, this report covers
    United States
    EU
    Japan
    China
    India
    Southeast Asia

Market segment by Type, Front Office BPO Services can be split into
    Customer Management Services
    Document Management Services

Market segment by Application, Front Office BPO Services can be split into
    BFSI
    Retail
    Government
    IT & Telecommunication
    Defense Aerospace & Intelligence
    Telecommunications & IT
    Manufacturing
    Education
    Others

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Table of Contents

Global Front Office BPO Services Market Size, Status and Forecast 2022
1 Industry Overview of Front Office BPO Services
    1.1  Front Office BPO Services Market Overview
        1.1.1 Front Office BPO Services Product Scope
        1.1.2 Market Status and Outlook
    1.2 Global Front Office BPO Services Market Size and Analysis by Regions
        1.2.1 United States
        1.2.2 EU
        1.2.3 Japan
        1.2.4 China
        1.2.5 India
        1.2.6 Southeast Asia
    1.3 Front Office BPO Services Market by Type
        1.3.1 Customer Management Services
        1.3.2 Document Management Services
    1.4 Front Office BPO Services Market by End Users/Application
        1.4.1 BFSI
        1.4.2 Retail
        1.4.3 Government
        1.4.4 IT & Telecommunication
        1.4.5 Defense Aerospace & Intelligence
        1.4.6 Telecommunications & IT
        1.4.7 Manufacturing
        1.4.8 Education
        1.4.9 Others

2 Global Front Office BPO Services Competition Analysis by Players
    2.1 Front Office BPO Services Market Size (Value) by Players (2016 and 2017)
    2.2 Competitive Status and Trend
        2.2.1 Market Concentration Rate
        2.2.2 Product/Service Differences
        2.2.3 New Entrants
        2.2.4 The Technology Trends in Future

3 Company (Top Players) Profiles
    3.1 Xerox Corporation
        3.1.1 Company Profile
        3.1.2 Main Business/Business Overview
        3.1.3 Products, Services and Solutions
        3.1.4 Front Office BPO Services Revenue (Value) (2012-2017)
        3.1.5 Recent Developments
    3.2 IBM Global Services
        3.2.1 Company Profile
        3.2.2 Main Business/Business Overview
        3.2.3 Products, Services and Solutions
        3.2.4 Front Office BPO Services Revenue (Value) (2012-2017)
        3.2.5 Recent Developments
    3.3 Hewlett Packard Enterprise Co.
        3.3.1 Company Profile
        3.3.2 Main Business/Business Overview
        3.3.3 Products, Services and Solutions
        3.3.4 Front Office BPO Services Revenue (Value) (2012-2017)
        3.3.5 Recent Developments
    3.4 Sitel Worldwide Corporation
        3.4.1 Company Profile
        3.4.2 Main Business/Business Overview
        3.4.3 Products, Services and Solutions
        3.4.4 Front Office BPO Services Revenue (Value) (2012-2017)
        3.4.5 Recent Developments
    3.5 Convergys Corp.
        3.5.1 Company Profile
        3.5.2 Main Business/Business Overview
        3.5.3 Products, Services and Solutions
        3.5.4 Front Office BPO Services Revenue (Value) (2012-2017)
        3.5.5 Recent Developments
    3.6 Williams Lea Limited
        3.6.1 Company Profile
        3.6.2 Main Business/Business Overview
        3.6.3 Products, Services and Solutions
        3.6.4 Front Office BPO Services Revenue (Value) (2012-2017)
        3.6.5 Recent Developments
    3.7 TeleTech Holdings, Inc.
        3.7.1 Company Profile
        3.7.2 Main Business/Business Overview
        3.7.3 Products, Services and Solutions
        3.7.4 Front Office BPO Services Revenue (Value) (2012-2017)
        3.7.5 Recent Developments
    3.8 Alliance Data Systems Corporation
        3.8.1 Company Profile
        3.8.2 Main Business/Business Overview
        3.8.3 Products, Services and Solutions
        3.8.4 Front Office BPO Services Revenue (Value) (2012-2017)
        3.8.5 Recent Developments
    3.9 Ricoh USA, Inc.
        3.9.1 Company Profile
        3.9.2 Main Business/Business Overview
        3.9.3 Products, Services and Solutions
        3.9.4 Front Office BPO Services Revenue (Value) (2012-2017)
        3.9.5 Recent Developments
    3.10 Atento S.A.
        3.10.1 Company Profile
        3.10.2 Main Business/Business Overview
        3.10.3 Products, Services and Solutions
        3.10.4 Front Office BPO Services Revenue (Value) (2012-2017)
        3.10.5 Recent Developments

4 Global Front Office BPO Services Market Size by Type and Application (2012-2017)
    4.1 Global Front Office BPO Services Market Size by Type (2012-2017)
    4.2 Global Front Office BPO Services Market Size by Application (2012-2017)
    4.3 Potential Application of Front Office BPO Services in Future
    4.4 Top Consumer/End Users of Front Office BPO Services

5 United States Front Office BPO Services Development Status and Outlook
    5.1 United States Front Office BPO Services Market Size (2012-2017)
    5.2 United States Front Office BPO Services Market Size and Market Share by Players (2016 and 2017)

6 EU Front Office BPO Services Development Status and Outlook
    6.1 EU Front Office BPO Services Market Size (2012-2017)
    6.2 EU Front Office BPO Services Market Size and Market Share by Players (2016 and 2017)

7 Japan Front Office BPO Services Development Status and Outlook
    7.1 Japan Front Office BPO Services Market Size (2012-2017)
    7.2 Japan Front Office BPO Services Market Size and Market Share by Players (2016 and 2017)

8 China Front Office BPO Services Development Status and Outlook
    8.1 China Front Office BPO Services Market Size (2012-2017)
    8.2 China Front Office BPO Services Market Size and Market Share by Players (2016 and 2017)

9 India Front Office BPO Services Development Status and Outlook
    9.1 India Front Office BPO Services Market Size (2012-2017)
    9.2 India Front Office BPO Services Market Size and Market Share by Players (2016 and 2017)

10 Southeast Asia Front Office BPO Services Development Status and Outlook
    10.1 Southeast Asia Front Office BPO Services Market Size (2012-2017)
    10.2 Southeast Asia Front Office BPO Services Market Size and Market Share by Players (2016 and 2017)

11 Market Forecast by Regions, Type and Application (2017-2022)
    11.1 Global Front Office BPO Services Market Size (Value) by Regions (2017-2022)
        11.1.1 United States Front Office BPO Services Revenue and Growth Rate (2017-2022)
        11.1.2 EU Front Office BPO Services Revenue and Growth Rate (2017-2022)
        11.1.3 Japan Front Office BPO Services Revenue and Growth Rate (2017-2022)
        11.1.4 China Front Office BPO Services Revenue and Growth Rate (2017-2022)
        11.1.5 India Front Office BPO Services Revenue and Growth Rate (2017-2022)
        11.1.6 Southeast Asia Front Office BPO Services Revenue and Growth Rate (2017-2022)
    11.2 Global Front Office BPO Services Market Size (Value) by Type (2017-2022)
    11.3 Global Front Office BPO Services Market Size by Application (2017-2022)

12 Front Office BPO Services Market Dynamics
    12.1 Front Office BPO Services Market Opportunities
    12.2 Front Office BPO Services Challenge and Risk
        12.2.1 Competition from Opponents
        12.2.2 Downside Risks of Economy
    12.3 Front Office BPO Services Market Constraints and Threat
        12.3.1 Threat from Substitute
        12.3.2 Government Policy
        12.3.3 Technology Risks
    12.4 Front Office BPO Services Market Driving Force
        12.4.1 Growing Demand from Emerging Markets
        12.4.2 Potential Application

13 Market Effect Factors Analysis
    13.1 Technology Progress/Risk
        13.1.1 Substitutes
        13.1.2 Technology Progress in Related Industry
    13.2 Consumer Needs Trend/Customer Preference
    13.3 External Environmental Change
        13.3.1 Economic Fluctuations
        13.3.2 Other Risk Factors

14 Research Finding/Conclusion

15 Appendix
    Methodology
    Analyst Introduction
    Data Source